Access Security Guarantee
We’ve Got You Covered 100%
Get a little piece of mind with our Access Security Guarantee
In the unlikely event you suffer financial losses in your Credential Direct account as a result of unauthorized brokerage activity, we’ll reimburse you 100%, provided you’ve met your security responsibilities.
Fraud protection is a tough job. We’ll need your help.
To be eligible for reimbursement under the Access Security Guarantee, there are some things we’ll need from you.
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Tips to Increase Your Security
For your added security, we offer you this advanced encryption technology absolutely FREE. LocalSSL Secure provides protection at the PC level by encrypting your keystrokes as you type, helping prevent keyloggers from tracking your activity or stealing your password. For more information, or to download your free copy.
Keep your login information, including your password, confidential. Never disclose your login information to anyone, including family members, friends or Credential Direct employees. Make sure you carefully select a unique password, choosing character combinations that would be very difficult for someone to guess, and change your password regularly. Never write down your password, store it on your computer or keep a poorly disguised record of it.
Check your account(s) frequently and contact us immediately if you notice any suspicious activity in your account.
Logout of your account(s) using the Logout link. You’ll find it on the top right hand side of each page.
Install anti-virus software and make sure it’s always up-to-date. A variety of anti-virus software packages are available on the market today. Many of these products install anti-virus updates to your computer automatically, as long as you have the update feature enabled. Also, you will need to monitor and apply security patches as they’re released by your operating system/computer manufacturer.
Credential Direct has an arrangement with a Trend Micro, a leading anti-virus/anti-spyware software provider, allowing us to offer a special discounted price to our clients.
Ensure your browser has the latest security updates and supports 128-bit encryption when accessing secure websites.
When you’re finished conducting online transactions, logout of the Credential Direct site and close your browser. Also, clear your browser’s cache files and delete cookies stored on your machine regularly, recognizing that this will remove saved login information and prevent others from being able to view your information later.
Take extra precautions when using public computers like the ones at internet cafes – especially when doing online banking, brokerage or any other financial transaction. These computers are targets for keyloggers, software designed to capture your keystrokes in an attempt to steal your confidential information. And, because these programs can go undetected, we highly recommend that you do not access your Credential Direct account, without first installing Credential Direct LocalSSL Secure onto the machine. Please note that administrator rights may be required to download LocalSSL Secure.
Use a firewall to protect your home network from potential security threats. Firewalls help prevent unauthorized access to or from your computer by filtering the information coming through your Internet connection.
As an additional precaution, if you’re using a Windows Operating System and you don’t share files with other computers on your network, you should disable the Windows File sharing feature. By doing this, you will prevent others from being able to download or view your files.
Do not keep your computer connected to the internet for long periods of time as it could make your connection vulnerable to hackers.
Do not include confidential information such as account numbers or other personal information in email messages. Because email inquiries are not encrypted, others could potentially view the contents of your message as it travels over the Internet.
Provide us with your cooperation and assistance into any investigations regarding the improper use of your account, which may include filing a police report, responding thoroughly to inquiries from us or from applicable authorities, providing certain documentation that we may require, and permitting access to your computer or other electronic devices if such access is relevant to your claim.
The Access Security Guarantee will not apply where you have failed to comply with your responsibilities outlined above. It will apply only to unauthorized activity in your account, where a transaction was carried out without your knowledge, authorization or permission and where it can be established that you were a victim of theft, fraud or coercion.
In order to be eligible for reimbursement, you may be required to assign certain rights to us regarding the unauthorized transactions. You may not be eligible to receive a reimbursement from us if you are entitled to be reimbursed by another source. The amount and type of reimbursement that you are eligible for will be determined by us at our discretion and the Access Security Guarantee does not apply with respect to any tax consequences, legal fees, or any indirect, special, consequential or non-monetary damages.