Access Security Guarantee

We’ve Got You Covered 100%

Get a little piece of mind with our Access Security Guarantee

In the unlikely event you suffer financial losses in your Credential Direct account as a result of unauthorized brokerage activity, we’ll reimburse you 100%, provided you’ve met your security responsibilities.

Fraud protection is a tough job. We’ll need your help.

To be eligible for reimbursement under the Access Security Guarantee, there are some things we’ll need from you.

Collapse AllExpand All

Tips to Increase Your Security

Install anti-virus software and make sure it’s always up-to-date. A variety of anti-virus software packages are available on the market today. Many of these products install anti-virus updates to your computer automatically, as long as you have the update feature enabled.  

 

Credential Direct has an arrangement with a
Trend Micro, a leading anti-virus/anti-spyware software provider, allowing us to offer a special discounted price to our clients. 

Ensure your browser and its plugins and related programs (adobe reader and flash, java) have the latest security updates (they update often). Ensure your browser supports 128-bit encryption when accessing secure websites.

Use a home router to protect your home network from potential security threats. Home Routers help prevent unauthorized access to your computer by filtering the information coming through your Internet connection. Also keep your PC firewall enabled as well (windows should have this on by default).

Be wary of email attachments, links in emails or links in instant messages that you are not expecting. They may be links to webpages that contain malware or documents that contain malware.

Check your account(s) frequently and contact us immediately if you notice any suspicious activity in your account.

Take extra precautions when using public computers and Wi-Fi networks like the ones at internet cafes or free Wi-Fi hotspots. These internet access points are targets for keyloggers and other software designed to capture your keystrokes in an attempt to steal your confidential information.  And, because these programs can go undetected, we highly recommend that you do not access your Credential Direct account from a foreign machine or Wi-Fi network.

Do not include confidential information such as account numbers or other personal information in email messages. Because email inquiries are not encrypted, others could potentially view the contents of your message.

Keep your login information, including your password, confidential. Never disclose your login information to anyone, including family members, friends or Credential Direct employees. Make sure you carefully select a unique password, choosing character combinations that would be very difficult for someone to guess, and change your password regularly. Never write down your password, store it on your computer or keep a poorly disguised record of it.

Provide us with your cooperation and assistance into any investigations regarding the improper use of your account, which may include filing a police report, responding thoroughly to inquiries from us or from applicable authorities, providing certain documentation that we may require, and permitting access to your computer or other electronic devices if such access is relevant to your claim.

The Access Security Guarantee will not apply where you have failed to comply with your responsibilities outlined above. It will apply only to unauthorized activity in your account, where a transaction was carried out without your knowledge, authorization or permission and where it can be established that you were a victim of theft, fraud or coercion.

In order to be eligible for reimbursement, you may be required to assign certain rights to us regarding the unauthorized transactions. You may not be eligible to receive a reimbursement from us if you are entitled to be reimbursed by another source. The amount and type of reimbursement that you are eligible for will be determined by us at our discretion and the Access Security Guarantee does not apply with respect to any tax consequences, legal fees, or any indirect, special, consequential or non-monetary damages.

The Access Security Guarantee will not apply where you have failed to comply with your responsibilities outlined above. It will apply only to unauthorized activity in your account, where a transaction was carried out without your knowledge, authorization or permission and where it can be established that you were a victim of theft, fraud or coercion.

In order to be eligible for reimbursement, you may be required to assign certain rights to us regarding the unauthorized transactions. You may not be eligible to receive a reimbursement from us if you are entitled to be reimbursed by another source. The amount and type of reimbursement that you are eligible for will be determined by us at our discretion and the Access Security Guarantee does not apply with respect to any tax consequences, legal fees, or any indirect, special, consequential or non-monetary damages.

Mon to Fri:
6:00 a.m. to 5:00 p.m. Pacific Time 9:00 a.m. to 8:00 p.m. Eastern Time