Security Features

At Credential Direct, we take great care in protecting the assets that matter most – yours. That’s why we take a number of security measures to help ensure the integrity of your transactions and your financial and account information.

  • LocalSSL Secure™: Free security software that protects you from keyloggers and phishing scams while you’re on Credential Direct. More
  • Access Security Guarantee 100% coverage: In the unlikely event you suffer financial losses in your Credential Direct account as a result of unauthorized brokerage activity, we'll reimburse you 100%, provided you've met your security responsibilities. More
  • Encryption Technology: We are the only brokerage in Canada to offer both web-based (128-bit, HTTPS, Verisign) and PC-based (LocalSSL Secure) encryption technologies to help maximize your protection from online fraud.
  • Inactivity Logout: Our system automatically logs you off after an extended period of inactivity, reducing the risk that others could access your information.
  • Secure Firewalls: All of our systems are protected by secure firewalls to prevent any unauthorized access.
  • Systems Monitoring: We monitor our systems to ensure that you have timely, secure access to your account and to quickly identify any unusual activity.
  • Restricted Access: We restrict access to systems containing customer data, monitoring system access continuously. And in the event of data loss, your information is backed up to a secure off-site facility.
Mon to Fri:
6:15 a.m. to 3:00 p.m. Pacific Time 9:15 a.m. to 6:00 p.m. Eastern Time