Transferring Money In
You can transfer money into your account two ways:
- Electronically by Electronic Funds Transfer as a payee via your financial institution’s online bill payment system.
- By Mail
800 - 1111 West Georgia Street
Vancouver BC, V6E 4T6
- You can deposit securities, such as share certificates, into your account by including a completed Irrevocable Power of Attorney form along with your certificate.
- US dollar deposits can be deposited by bank draft or cheque (issued from a Canadian financial institution). The minimum hold period for all US deposits will be 20 business days.
- You cannot use a credit card to transfer money to your account.
- You earn interest on positive cash balances.
- You will be charged interest on negative cash balances.
- If you’re transferring money into your mutual fund on a regular basis use a Systematic Plan.
Transferring Money Out
Canadian dollars can be transferred out in two ways:
- Electronic Funds Transfer (EFT)
- Contacting us to request a cheque or, if you have EFT setup, to have us transfer funds for you.
To transfer money from your U.S. dollar account, call us to request a cheque.
Electronic Funds Transfer
Setting up an EFT enables you to move funds electronically back and forth between your chequing account and your Credential Direct trading account. There’s no charge for this service.
Once you’ve completed the EFT form
- Login to the Credential Direct trading site
- Click on Accounts
- Click on Transfer Funds
- Enter your EFT instructions
- Click Verify Transfer and then Submit Transfer
- EFT is only available for Canadian dollar accounts.
- An EFT can take one to two business days to be reflected in your account.
- You can place a trade in your trading account with the amount you transfer in immediately after you enter your EFT instructions.
- Funds deposited into your trading account must be held for 10 business days before you can transfer them out.
- US dollar deposits can be deposited by bank draft or cheque (issued from a Canadian financial institution). The minimum hold period for all US deposits is 20 business days.
You can use your financial institution’s credit union's bill payment system to fund your Credential Direct account.
- Login in to your credit union's online banking system, then navigate to the Web page that allows you to add vendors to your bill payment list.
- Credential Direct is listed in the "Others" category on the bill payment list. To add us as a vendor, you must use your Credential Direct account number.
- Your account number begins with 2J or 2K, not CDW (CDW is your login ID.)
- You must enter the full account number, such as 2J000A0, 2J000E0, or 2J000S0 (where A, E or S denote the account type Cash, Margin or RRSP respectively). If you’re unsure of your account type, contact us.
- Bill payment transfers are only available for Canadian dollar accounts.
Systematic Plans for Mutual Funds
A systematic plan for mutual funds lets you automatically buy or sell mutual funds units on a regular basis.
- You choose the amount, the frequency, and the fund you want to buy or sell.
- We automatically place your order and deposit or withdraw the cash into your chequing account on a regular basis.
- There’s no charge for this service.
- Download the Systematic Plans form.
Requesting or Depositing Certificates
You can request a certificate for securities in your account by completing a Request for Registration and Shipment of Securities. We will register the securities in your name and send you a certificate of ownership. Please note that there is a charge for this service.
You can also deposit a share certificate into your Credential Direct account by sending your share certificate and a completed Irrevocable Power of Attorney form (see Forms & Account Changes for other additional forms). We recommend sending your certificates with a courier service that can trace your shipment.